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| Terms & Conditions |
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By placing an order on our website, you will be deemed to have read, understood and agreed to our Terms and Conditions. If you have any queries, you should contact us at info@quailsfinefoods.co.uk before placing an order.
Prices and product availability are subject to change without notice. This means that the price confirmed after placing an order may be different to that charged at delivery. Every effort is made to ensure that this will not happen. A delivery charge may be added to your order value where appropriate.
Delivery Information
Subject to availability, all orders are usually despatched using a next working day carrier service. Due to the nature of our produce, where all beef is dry aged and matured for 28 days, products may be subject to availability. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. During busy periods (such as Christmas and Easter), we will advise you if there are likely to be any short delays.
Returns Policy
Due to the nature of our produce, it is not feasible to offer a refund policy. However as we are committed to customer satisfaction, if you are unhappy with your purchase, please contact us directly and we will deal with your concerns on an individual basis. Our terms and conditions do not affect your statutory rights.
Cancellation
You may cancel your order (once accepted by us) for any reason prior to the order being prepared for despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. Please note, if required, we need to receive notice of your cancellation as soon as possible.
Payment Information
We currently accept online payments through PayPal's secure environment by credit or debit card. Accepted cards include Visa, MasterCard, Delta, Visa Electron, Solo and American Express. All transactions are shown in £GBP sterling. Payment is taken at the time of order as our products are prepared to order. All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling (£) and where appropriate are inclusive of UK VAT at the current rate of 17.5%. Our VAT number is: GB 84136851.
Contacting Us
If you need to contact us, please email us on info@quailsfinefoods.co.uk, alternatively, you can call on +44 (0)28 4066 2604 or write to us at Quails Fine Foods, 13-15 Newry Street, Banbridge, County Down, Northern Ireland, BT32 3EA.
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